Frequently Asked Questions

If I have a question about my account, who can I contact?

Please direct all questions to our email AskUs@Viral-IT.com. We will respond to all emails within 3 working days. Alternatively, you can PM us via our Facebook page www.fb.com/ViralxIT.

How much does an influencer get paid per link share?

Influencers are paid according to the following tiers. This payment schedule is correct as at 15 May 2019, and is subject to change. If there are changes, we will endeavor to ensure that our influencers are no worse off.

  • Tier 1: 300 to 500 friends/ followers SGD0.50
  • Tier 2: 501 to 1,000 friends/ followers SGD0.75
  • Tier 3: 1,001 to 1,500 friends/ followers SGD1.00
  • Tier 4: 1,501 to 2,000 friends/ followers SGD1.25
  • Tier 5: 2,001 and above friends/ followers SGD1.50
Is my tier fixed?

Your initial tier is based on the number of friends/ followers you have when you apply for your account. You can apply to be emplaced to the next higher tier once every 3 months by sending us an email providing your account name/ number and a screenshot of your friends/ followers numbers.

If I have less than 300 friends/ followers can I join?

While we require influencers to have at least 300 friends/ followers, if you just miss the mark, do send us a message. We will evaluate your request on a case by case basis. Generally, if you have an active account with good engagement, we can consider making an exception for you.

I have more than 300 friends/ followers. How come my application was rejected?

To be an influencer at Viral-IT, you will need to use your personal account. If an account appears not to be a genuine account, it will be rejected. If you feel that we made an error in our assessment, do send us a message with supporting screenshots and we will re-evaluate your application.

Why does the tier end at Tier 5. I have a lot more friends/ followers and you should pay me more

Viral-IT is designed for everyday social media users. We believe that content shared by users with smaller number of friends/ followers are more effective for our advertisers.

Why am I only allowed to move up one tier every 3 months?

Viral-IT aims to have influencers with authentic friends/ followers. It is unusual for an account to grow organically by more than 500 friends in less than 3 months.

Why is there a SGD5 admin fee to withdraw my earnings?

The admin fee is charged as it requires man hours to verify and process your payment. Do note that Viral-IT will waive the admin fee upon closure of your account. You will however be barred from re-joining Viral-IT for a period of 12 months.

Why is payment only allowed via PayNow (for Singapore accounts)?

In order to minimize administrative overheads, we use electronic payment. Depending on demand, we will be adding more payment options in the future. For now, PayNow is the only option available.

How long will it take me to withdraw my earnings?

Upon request to withdraw your earnings, payment will be made within 3 working days.

Can I select to share more than 5 categories of content?

No, as it is rare that an influencer’s network will be interested in more than 5 content categories. This is to ensure that contents shared is relevant to your social network.

Is Viral-IT available outside of Singapore?

Viral-IT has been launched in Singapore for us to fine-tune the platform. We will be launching internationally over the next few months. If you would like to be our local partner, email us at AskUS@Viral-IT.com.

Is there an app version of Viral-IT?

Viral-IT has been launched as a web version to fine-tune the platform. We are in the process of developing the app and it will be launched soon.

What is the minimum age to join Viral-IT?

As long as you have a Facebook account, you can join Viral-IT.

Do I need to tag the content I share as “sponsored”?

Presently, the need to tag content as sponsored is a suggested “code of practice” by the Advertising Standards Authority of Singapore (ASAS). Although, the Code has no force of law, ASAS is empowered to request offending marketers to amend or withdraw any advertisement contrary to the Code. Viral-IT encourages our influencers to be authentic when sharing the links.

Do I need to declare my earnings as income?

Yes, you will need to declare all earnings as income.

How much does it cost to advertise with Viral-IT?

The minimum advertising spend is SGD100 per campaign. For more information, email us at AskUs@Viral-IT.com.

What is the reach for every dollar that I spend?

Reach depends on multiple factors. Besides the number of influencers sharing it (and their friend/ follower numbers), the content itself plays an important part. As a guide, advertisers will get an average of 60 link shares for every SGD100 in ad spend which should provide advertisers a reach of about 100,000.

Are there any restrictions to what I can advertise?

Being a socially responsible company, Viral-IT will only allow advertisements that do not breach the community standards of the host country.

Does Viral-IT allow political ads?

Yes, we allow political ads. However, the decision on whether to share the link will depend on the influencer. Viral-IT cannot guarantee that these links will be shared.